Sample video
Course description
In this course, we take a wry look at customer service from the perspective of disabled customers and service users through the experiences of a group of disabled professional comedians from the comedy collective Abnormally Funny People. Guided by founder member and leading disability trainer Simon Minty, the course provides personal insight and guidance on welcoming disabled customers and demonstrates how a combination of confidence, common sense and communication skills is the key to providing an appropriate and inclusive service for your disabled clientele.
This course will give a better understanding of:
- why uninformed attitudes and a lack of confidence result in poor service for many disabled people
- why it’s important not to make assumptions about the physical and mental abilities of people with disabilities
- the importance of listening and knowing the right questions to ask
- key steps to follow to ensure you are providing an inclusive service for your disabled customers and service users.
Course sample
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As disabled people, we’re still on the receiving end of some pretty silly behaviour. But we think that dealing with disabled people is mostly about good common sense and maybe just a little bit of extra confidence. So, as you’re watching this course, you may say to yourself, ‘Oh yeah, I’ve done that!’ or ‘I’ve always wondered about that!’ But if you’re laughing, that means you’re listening, and if you're listening, that means you’re going to be learning something too.
Simon MintyComedian, disability trainer and consultant
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