Implementation and Support

Step-by-step implementation action plan

Implementation of Omnitrack is guided by the VinciWorks support and implementation team. The team is available to guide you on best practices in designing your workflow, setting up technical implementations and on internal communications strategies. A detailed action plan will be provided to guide you every step of the way.

Steps

Add users
IT integrations
Configure workflows
Import data
Set up automations, admins and reminders

We support you every step of the way

Setup and implementation can be as quick as a day, but full implementation and sign-off by stakeholders typically takes 1 – 3 months. We will be available throughout to answer any questions and guide you through the process.

Account management and support

VinciWorks licenses compliance and risk management solutions to international corporations, 60 of the top 100 global law firms and leading professionals in a wide range of industry sectors. Our 92% average renewal rate over 10 years demonstrates our commitment to excellence in customer support and service.

Service Level Agreement (SLA)

VinciWorks understands the critical nature of risk and compliance systems. Uptime over the past 10 years has exceeded 99.9% and over 90% of customer support tickets are fully resolved within 48 hours.

Since we started working with VinciWorks we've been able to experience first-hand the level of expertise, care and attention they put into their work. Not only in the content they produce, but also the service that surrounds that content.

Mark Hawkins,

Training and Development Manager

Audley Travel