Get your entire staff on board with FCA requirements
The Financial Conduct Authority (FCA) requires the country’s 1.1 million financial services workers to maintain high quality standards by following highly-regimented protocols and procedures for countless regulated tasks and roles. Failure by employees to comply with the requirements of any of a variety of laws and standards relating to the industry can result in fines or worse.
VinciWorks’ FCA training courses are designed to give financial firms all the resources they need to ensure that staff is trained and prepared with everything they need to comply with the FCA’s demands.
Our suite of FCA compliance courses
FCA Safeguarding
Explains the safeguarding procedures that payment service providers must perform under FCA requirements.
SMCR
Provides familiarity with the conduct rules that all financial services staff must follow, as well as the Senior Managers and Certification Regime required of senior staff members.
FCA Complaint Handling
Training for all staff to recognise, respond to and track regulated complaints about financial services.
Vulnerable Customers in Financial Services
Two interactive courses to give your staff the tools to spot the signs and characteristics of vulnerability in specific target markets and provide appropriate care to vulnerable customers.
Vulnerable Customers Knowledge Check
A short course that tests users’ knowledge of how to identify and treat vulnerable customers, and best practice with vulnerable customers.
- Identify and respond to customer complaints properly
- Identify vulnerable customers and provide appropriate levels of assistance
- Learn the FCA’s five Conduct Rules and their applications
- Understand the increased level of responsibility required of senior managers
- Learn to navigate challenges of sales and customer support specific to the financial sector
- Simulate real-world situations with interactive scenarios
What is the FCA?
The (FCA) is the main financial regulatory body in the United Kingdom, monitoring conduct at more than 50,000 financial services firms to ensure consumers get honest, fair and effective service.
Why is FCA training important?
The proper working of financial markets plays a critical role in the lives of everyone in the UK, from children’s ISAs to pensions, direct debits to credit cards, loans to investments. The FCA requires firms to continuously demonstrate that they meet a number of requirements in order to operate in these fields. If firms or individual staff members fail to meet these standards, the consequences can be dire. Our training suite provides firms with the tools to make sure employees know everything they need to excel in their fields.
The FCA reporting solution
Our FCA reporting solution allows compliance staff to gather all data and supporting documents in one centralised system. Automation tools allow you to set reporting reminders and automatic flagging helps you spot problems as they arise. All of our forms, dashboards and workflows are fully customisable and our system is so easy to use, you can implement it without the need for an IT department.
