Vulnerable Customers: A Short Overview (Finance)
10 Minutes
FCA Complaints Handling
Title
Topic
Duration
Industry
Jurisdiction
Type
Description
The FCA requires financial firms to follow a formal process for receiving and handling customer complaints. That means that workers must be trained in all the different steps of this process, from recognising complaints to investigating them, responding to, and recording each complaint properly. This training is designed to provide everything service employees need to know to comply with FCA requirements and, hopefully, please even the most dissatisfied customer.
Course Objectives
- What types of comments must be treated as complaints
- How to process and respond to complaints
- The importance of good complaint handling to the business
Fill in your details below to instantly view the course for free.
This is a trial version of the course FCA Complaints Handling Please note, we do not offer certificates for trial course completions.
By filling in this form you agree to share your information with VinciWorks. We take privacy seriously, click here to read our privacy notice.
Similar Courses
Introduction to FCA Regulation
20 Minutes
Vulnerable Customers in Financial Services
30 Minutes
FCA: Talking to Vulnerable Customers: From Warning Signs to Good Outcomes
25 Minutes
Financial Promotions: Meeting the FCA's Standards
20 Minutes
Operational Resilience: FCA Expectations for Leaders
45 Minutes
