Vulnerable Customers: A Short Overview (Finance)
10 Minutes
FCA Consumer Duty: A New Standard of Customer Care
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Description
The Consumer Duty is a new set of rules developed by the Financial Conduct Authority (FCA) in order to create a higher standard of consumer protection in UK retail financial markets. It represents a significant regulatory change that will require firms to rethink their approaches to customer service, with a focus on delivering good outcomes for customers, rather than on internal processes. This course explains the FCA' s Consumer Duty and what firms must do to implement it.
Course Objectives
- Understand the FCA's expectations for customer service
- Know how to comply with the new regulatory regime
- Prepare for how work processes will change under the new regime
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This is a trial version of the course FCA Consumer Duty: A New Standard of Customer Care Please note, we do not offer certificates for trial course completions.
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