Vulnerable Customers: A Short Overview (Finance)
10 Minutes
Treating Customers Fairly
Title
Topic
Duration
Industry
Jurisdiction
Type
Description
All organisations in the financial sector need to put the fair treatment of customers at the heart of their business model. This course covers the FCA Principles for Businesses, the meaning of fairness and how to monitor performance to ensure continued fairness. It includes realistic scenarios to illustrate the principles in action.
Course Objectives
- The roles of the FCA and FOS
- Treating customers fairly under the TCF and Consumer Duty frameworks
- Collecting good quality management information (MI)
- How to put TCF at the heart of a business culture
Fill in your details below to instantly view the course for free.
This is a trial version of the course Treating Customers Fairly Please note, we do not offer certificates for trial course completions.
By filling in this form you agree to share your information with VinciWorks. We take privacy seriously, click here to read our privacy notice.
Similar Courses
Introduction to FCA Regulation
20 Minutes
Vulnerable Customers in Financial Services
30 Minutes
FCA: Talking to Vulnerable Customers: From Warning Signs to Good Outcomes
25 Minutes
Financial Promotions: Meeting the FCA's Standards
20 Minutes
Operational Resilience: FCA Expectations for Leaders
45 Minutes
