With the coronavirus vaccine roll-out gathering pace, individuals and businesses are cautiously looking to return to a life that feels akin to normal. But determining when and how to return to the office is no simple matter, especially since employers and employees might have differing opinions on the matter.
Complaints can vary radically in subject matter, intensity, and desired outcomes. For instance, a company can receive a complaint about a seemingly trivial matter, but from a particularly litigious customer. On the other hand, a complaint could relate to an incident of serious misconduct but may be expressed in an understated manner. In all instances, organisations should aim to deal with complaints adequately, however they arise. This could mean instructing a legal team to act in formal proceedings or simply using a customer’s feedback to identify training needs amongst staff.
Note: The new features discussed here were released to demo/sandbox sites on Sunday 11 April, to production Omnitrack sites on Sunday 25 April and to on-premise installations shortly after.
We’re giving you full control of your workflows with custom statuses and automations
Omnitrack is a flexible data collection tool which can accommodate many workflows and use cases. We’re always assessing how we can make Omnitrack even more flexible, practical and effective, and are excited today to introduce ‘custom statuses and automations’.
The ‘Edit Form’ section of Omnitrack now features two new pages – Statuses and Automations – that allow you to define your own workflow statuses and automation rules. Like all Omnitrack settings, these settings are intuitive, flexible and easy to set up with no technical know-how required.
You are no longer restricted to the default workflow statuses of ‘In Progress’, ‘Inbox’, ‘Register’ and ‘Archive’. Although these defaults work in some cases, they can be hard to understand and leave out critical steps in your workflow process.
How do you make online training an experience that actually makes a difference in real time? How do you measure what each user is gaining from the training?
All of our compliance courses come complete with an interactive element, be it quizzes, assessments or gamification. This is all very well, but how can administrators and compliance managers utilise these interactions to increase the impact of the training on the entire organisation?
We have just added a new feature to our reporting and tracking solution Omnitrack, allowing administrators and compliance managers to track all necessary data from each course completion. Below are four elements you can integrate and track with Omnitrack.
Many of our courses include assessments to help establish an organisation’s level of risk. For example, in our health and safety course, which has been adapted for home workers, users undertake a number of assessments related to their workstation setup. These immersive assessments can be integrated. Administrators can then collect rich, actionable data from their users while they complete these assessments. Whether staff are working remotely or from an office, our tool will help businesses ensure all their staff have a comfortable and healthy space to work from home.
Similarly, our mental health course includes a self-assessment on work-related stress. To ensure that businesses can help staff who are struggling with work-related stress or anxiety, or to simply gain an overall understanding of how your staff are affected by stress, the assessment can easily be integrated with Omnitrack. This integration will allow administrators to play an important role in monitoring their staff’s mental wellbeing.
EU AML legislation requires law firms to conduct client due diligence before they are allowed to advise their clients. Firms are also required to keep such information up to date.
Some firms are still conducting client due diligence (CDD) via lengthy Word, PDF and Excel forms. Entries are then stored in spreadsheets, making it difficult to keep track of such reports, ensure correct courses of action are taken, update details and ensure any red flags are either resolved or escalated. Spreadsheets are limited by their two-dimensional nature, lack of automation tools and lack of security.
The DSE Regulations require that employers provide their staff with a suitable workstation, as well as taking steps to protect them from the risks of working with display screen equipment. Using DSE (i.e. PCs, laptops, tablets and smartphones) for extended periods or using them incorrectly can result in fatigue, eye strain, upper limb problems, back and neck problems, repetitive strain injury, stress, headaches and more.
The UK continues to take steps to re-open the economy following lockdown in the first half of the year. The government is encouraging companies to get back to the office and people back into shops, bars and restaurants, helped in part by the Business and Planning Act. However, government guidelines state that employees and visitors should not visit an office if they or a member of their household are showing symptoms of coronavirus.
As businesses are looking to return to as close to “normal” as possible, it is important to ensure you take all appropriate actions to mitigate the risk of a coronavirus outbreak in the office. This requires that a register be kept of all visitors to the office and that visitors confirm that they are following these guidelines.
The spread of COVID-19 can be mitigated by ensuring visitors to the office:
Have not been overseas in the past 14 days
Have not been exposed to a known case of COVID-19 in the past 14 days
Are not showing symptoms of COVID-19 including fever, respiratory symptoms (coughing, sore throat, shortness of breath), or loss of taste or smell
In March, we hosted a live demo of our reporting solution where we covered the core features of our DAC6 reporting software. Since then, the system has evolved to help businesses solve all the challenges presented by the complex Directive. Even if you have seen a demo of the product in the past, now is the time to get up-to-date with the implementation process.
Here are just some of the updates we have made:
Enhanced workflow with country-by-country guidance
Ability to report in multiple jurisdictions
New graphical customisable dashboards
In this webinar, we covered the core features of our software, new features that have recently been added and give guidance on how businesses can use it to report transactions. This webinar is suitable for both those who have attended previous demos and those who are less familiar with our system.
VinciWorks’ Omnitrack reporting tool is used to manage sensitive compliance data, such as DAC6 reporting, GDPR and annual declarations. The security of this data is maintained through multiple layers of encryption and cyber security controls. These measures are audited on a regular basis by an independent penetration tester.
In addition, VinciWorks enables clients to take full control of their data by offering multiple hosting options: