EssentialSkillz Achieves Excellent 57 Net Promoter Score (NPS)

 

EssentialSkillz, a leading developer in the field of compliance-focused training and LMS solutions today announced that it received a 57 Net Promoter Score (NPS) in its recent client satisfaction survey. 

The NPS is a highly regarded metric that provides an indication of overall customer experience and loyalty. It is calculated by asking customers if they would recommend a company’s products or services to a friend or colleague.

This standardised measure allows businesses to measure their customer service performance and compare themselves to other enterprises across their industry or sector. A score of 50+ is considered ‘Excellent’ while a score of 70+ is ‘World-Class’. 

EssentialSkillz also received a positive response to two additional questions included in the survey. When asked to rate their overall experience and the support they had received, customers returned a score of 8.6 and 9.1 respectively.   

EssentialSkillz CEO Julian Roberts welcomed the result, stating: ‘The fast-paced age we live in can make it difficult to find fair and balanced reviews of any product, so recommendations from sources who have actually tried and tested our solutions are important now more than ever.’ 

‘We’re absolutely thrilled with the responses we’ve had, and these results give us confidence that we’re providing a great service to our customers.’

About EssentialSkillz
EssentialSkillz is an award-winning global provider of effective eLearning solutions for organisations in both the public and private sectors. Recognised as a market leader in learning solutions, EssentialSkillz products include a comprehensive eLearning Library of 50+ Health & Safety, Business Protection and Wellbeing courses, WorkWize Learning Management System and WorkWize Author. For more information visit www.EssentialSkillz.com

EssentialSkillz wins Customer Service Award at BSiF Safety Awards

We are thrilled to announce that EssentialSkillz has won the Customer Service Award at the BSIF Safety Awards 2019.

Held at the NEC in Birmingham as part of the Health and Safety Event 2019, the award recognises outstanding customer service within the health and safety industry. The award, presented by British comedian and host Sean Locke, was handed to members of the support team who attended the event to showcase EssentialSkillz unique products and services to industry experts from around the world.

EssentialSkillz CEO Julian Roberts said of the win:

“We are absolutely thrilled to have received the award tonight. Our support team are the heart and soul of our business, and they’re always on hand to deliver swift and unparalleled help to our customers, whatever their needs may be. It’s exceptional to see the industry recognise their hard work and it proves to us that we are definitely moving in the right direction in terms of how we interact with our consumers.”

The award comes hot on the heels of an exceptional year for the EssentialSkillz in 2018. The company recently welcome a wave of new hires into the development, marketing and support teams as it focuses on building up its product profile throughout 2019.