Astute eLearning Platform v3.1.0 Release Notes

Astute eLearning Platform v3.1.0 Release Notes

1) Risk Assessment Version 3

We are delighted to announce the general release of our new and improved Risk Assessment Version 3 tool to the Astute Platform.

This feature is designed to allow customers to develop risk assessments which enable users to manage low-level issues and escalate high-level concerns directly to administrators for further investigation.

Available to all subscription-based customers, there are two guides available with further information on building risk assessments and management of concerns:

Risk Assessment Building Assessment

Risk Assessment Review and Manage

2) Additional Filters on Compliance Reports

New filters have been added to compliance reports, which will now default to exclude expired, archived and future events. Filters have been added to the report to include these events, along with filters by ‘job title’ and ‘additional field (s)’:

3) KPI Reporting

A new report in reporting and analytics is now live: KPI reporting. The KPI report is designed to give a simple, high-level overview of critical training and risk assessment data:


4) Additional Filters on Enrolment Activities

Additional filters have been added to enrolment activities, making it easier to search and filter activities when assigning to enrolment events:

5) Auto Enrol All Users in Enrolment Event Rules

Auto-enrolment has been updated such that all active users will be automatically enrolled on an event immediately upon selecting this option:

6) Archiving Enrolment Events – Workflow Update

The workflow associated with archiving enrolment events has been updated. Upon achieving an enrolment event, no further enrolments and / or re-enrolment will occur (whether manual or rules-based). Current incomplete enrolments will remain in place with learners until such time as these are completed, or the learner is removed from the enrolment event:

7) Additional Recipients to Trigger Emails

Additional recipients can now be added as a cc to trigger email notifications:

Protecting Homeworkers’ Health and Safety

The recent HSE update to their guidance on protecting homeworkers has become even more pertinent following the new Government directive to work from home where possible.

Just as many workers were returning to their offices, albeit in a very different capacity to which they left them, the trend is now set to reverse with numbers working from home likely to rise again.

The updated guidance reiterates the need for employers to demonstrate the same duty of care towards employees who work from home as they do for on-site staff.

HSE guidance and how training can help

The importance of adhering to the guidelines is twofold:

  • To look after your employees and ensure their wellbeing, both physical and mental
  • To ensure that your business is compliant and operating within the guidelines, negating the possibility of any future accusations of not following the correct procedures which could leave the company open to financial penalties.

In order to help keep your employees safe and your business compliant, eLearning can help employers ensure that they are providing the best possible level of care to the health and safety needs of their employees.

Employees can take the training at home and as they are likely to be in their current working environment they can make any changes necessary to improve their safety quickly and easily.

eLearning can cover the key areas contained within the HSE guidelines and is ideally suited to ensuring that you and your employees are working in a safe environment.

The guidelines refer specifically to DSE (Display Screen Equipment), Mental Health and Stress and state that:

As an employer when someone is working from home, permanently or temporarily, you should consider:

  • How will you keep in touch with them?
  • What work activity will they be doing (and for how long)?
  • Can it be done safely?
  • Do you need to put control measures in place to protect them?

This is as important now as it was when employees first started to work from home on a widespread scale, following restrictions imposed in March.

It could be argued that it is actually even more important as time has progressed, with feelings of isolation likely to have grown the longer home working has gone on.

To say that everybody who has switched to working from home has suffered mentally isn’t true; studies have shown that a high number of people have flourished, citing increased flexibility, lack of commute and reduced distractions as just some of the reasons for a reduction in stress and improvement in overall mental health.

DSE and working from home

One of the key things to consider about the home office space is DSE. We all know that incorrectly set up screens can cause musculoskeletal issues and other health problems and that this has to be a core area of concern for employers moving towards homeworking; but how do employers and employees alike mitigate this risk?

The answer is with targeted training that can be delivered at home, namely eLearning. Getting your employees to undergo training specifically focused on DSE will help to achieve the goals of ensuring their safety and demonstrating you taking responsibility as an employer.

Training should include points such as:

  • How to set up DSE correctly to maximise safety
  • Exercises to minimise the risks of injury
  • Importance of regular breaks
  • Relevant legislation

To discover more about successfully training your employees to set up their DSE safely, we have a number of options available.

Stress

The HSE guidance explicitly mentions the greater need for employers to ensure the mental health of their homeworking staff is protected.

Studies have shown that a number of people have seen improvements to their mental health since working from home, citing increased flexibility, lack of commute and reduced distractions as just some of the reasons for a reduction in stress.

However, for a great many others, feelings of isolation, loneliness and detachment from the workplace has led to a rise in stress and a deterioration in mental health.

This is where managers have had to step up and will continue to need to do so. Increased communication from managers is vital to help with feelings of isolation, as is the need to be able to recognise early warning signs and symptoms of stress in employees.

We have a set of resources specifically designed to help employees recognise their own signs of stress and to help manage it, along with resources for managers to learn how to manage stress in their team.

Home Working Risk Assessments

Many of the risks inherent to homeworking are the same as working in the office: setting up display screen equipment correctly, minimising slips and trips and taking extra precautions if lone working for example.

Home working environments should have had a thorough risk assessment carried out at the outset. Even if this was the case, now is a good time to be re-visiting it to ensure that the working environment remains safe.

We created a Home Working Risk Assessment for precisely this purpose and provides a comprehensive tool for ensuring the safety if your employees.

It focuses on three core areas: your home workspace, working design and taking care of yourself. From looking after your mental health all the way to electrical safety, no homeworking topic is neglected. There is also an extra section for people with line management responsibilities.

Summary

The recent updates to the HSE guidelines about protecting home workers are a timely reminder that we cannot be complacent about the health and safety of homeworkers.

Coupled with the new advice from the government regarding working from home where possible, now is the perfect opportunity to refresh your employees training to maximise their safety.

Our solutions provide a high quality, cost effective solution to your training needs in order to mitigate risk and keep your employees safe.

NEW RISK ASSESSMENT: Home Working

The COVID-19 crisis has profoundly affected how we live and work – including creating an army of remote workers.

Our new risk assessment tool on Home Working, accessible through our Astute eLearning platform, is designed to make the transition from office to home easier. Focusing on the three core areas of your home workspace (environmental factors such as DSE set up, electrical safety and lighting/temperature), working design (equipment, policies and performance expectations) and taking care of yourself (workload, working hours and connections), the risk assessment provides an overview of the home working experience. It includes a section for workers with people management responsibilities.

The home working risk assessment flags up any difficulties with the home working situation. These can then be discussed with managers to make sure the process runs smoothly for everybody.

In this new reality that we’re all facing, adaptability is key. Asking employees to complete this risk assessment enables them to raise any issues they may have with the new working arrangements and makes sure nobody is facing health and safety risks.

Designed specifically with the COVID-19 situation in mind, the risk assessment can be used at any time for home workers and will still provide a useful resource once the crisis has subsided.

Get in touch with us at [email protected] and visit this page to find out more.

Millennials, COVID-19 and Technology

Millennials, COVID-19 and Technology

The effects of the COVID-19 outbreak are unprecedented in living memory. Almost unique in peacetime, the changes to society, work and leisure are far-reaching, with major measures to prevent the spread of the virus in place in every country touched by it.

The crisis has shone a light on the central role of technology in our society. If our reliance on modern tech was something to be concerned about beforehand, it has become nothing short of vital now. Perhaps the Millennial generation – long mocked for their supposed obsession with technology over real-world interactions – are specially placed to adjust to these changes.

The Role of Technology

With many people confined to their homes for the foreseeable future, our internet connections have to stand in for many of the building blocks of normal life:

  • Work: Those who are able to work from home have been told to do so. This has created an army of remote workers, many of them working from home for extended periods for the first time in their careers.
  • Education: Since schools closed, many parents and family members are finding themselves in the role of temporary teachers. The internet provides endless content for activities to keep children happy, engaged and learning during the closure period, as well as providing a handy way for teachers to put work online for their students.
  • Social Lives: With gatherings forbidden, technology allows us to remember that “social distancing” only refers to physical distance. Keeping in contact with our friends and family remotely is more important than ever. When phone calls and social media posts just aren’t enough, video calls can give us that much-needed dose of human interaction.
  • Shopping: People have been advised to shop online for essentials where they’re able to. It’s not always possible – due to the greater demand, delivery slots are harder to come by – but where it can be done, it avoids unnecessary interaction with others and helps to stop the spread of the virus.

While for many people this is a revolution in how they live their lives, for many millennials, it is an intensifying of habits they already had.

Coming of age in the early 2000s, millennials were the first generation to fully embrace social media and go through the latter stages of school and university with broadband internet access close at hand. Keeping in touch with friends in far-flung places, ordering items online and doing work – or school work – at home is second nature to many. Though it is of course a generalisation, it may be the older generation who are feeling the most strain from the coronavirus lockdown.

Every generation expresses a preference for some flexibility in where they work from, but this has been particularly strong for millennials. For years before the crisis began, this age group were showing a strong desire to work from home where possible. It’s hard to predict what long-term effects the coronavirus lockdown will have on working practices, but with widespread home-working becoming the new (temporary) norm, it could be that more employers follow this line in the future, adapting their business demands to the needs of millennial workers.

Pulling Together

Now more than ever, society needs to pull together – and that needs effort from people in all age groups.

This period has been full of examples of the best social media has to offer the world. For example, within a few days of the shutdown there were hundreds of Mutual Aid groups on Facebook, where local people who were vulnerable, self-isolating or running low on essential supplies could ask for help. There have also been successful fundraising efforts to help those most at risk of the virus, such as the Robin Hood Fund in Nottingham.

Video calling technology has also been useful for connecting older people who cannot leave their homes or receive visitors to their families – proving that far from pushing people apart as opponents of such technology have suggested, it can actually bring people separated by circumstances closer together.

Helpful Resources

Here are some more helpful tips and resources to help you while remote working:

Remote Working awareness course

Try our Remote Working awareness course to stay safe and healthy away from the office.

Information Security awareness training

With the flexibility to work from home in the current climate, it’s a great time to refresh your knowledge of keeping business information secure and working safely online. Try our awareness training courses on key information security topics to working safely and securely away from the office.

Business Contingency Plan (BCP) for Infection Outbreaks

A blog post with helpful tips for businesses on drawing up a business contingency plan and ensuring business continuity.

Mental Health While Working Remotely

A blog post with helpful tips on how to care for your mental health while working from home for longer periods.

Refresher Training in the Age of Home Working

People have been predicting a sharp rise in working from home for years. Sadly, it’s come to pass in a way few would have predicted, and nobody would have wished for.

The Covid-19 crisis continues to change the way we live and work in profound ways. Even for workplaces that can shift to a largely remote working model, it is a large change to make with very little preparation time. Individuals too are transitioning to performing their roles in ways they wouldn’t have predicted a few weeks ago.

In the midst of these difficulties and fast-moving changes, how does your training plan fit into all this?

A Remote Model of Learning

The key word for getting businesses through the coronavirus outbreak is “adaptability”. With eLearning, adaptability is one of its greatest strengths.

Employees working from home and juggling their job’s demands and a sudden increase in childcare responsibilities will need extra flexibility with hours. Rolling out eLearning courses is the perfect solution. Courses can be taken whenever it suits the learner and you can be sure that everyone is getting the same information.

Modern eLearning is designed to be accessible. People can take their courses on whichever device is most convenient or comfortable for them.

Training for Remote Workers

There are many topics that lend themselves to being the focus of refresher training during the period of coronavirus.

Cyber security is one of the most obvious. Being outside of the traditional working environment – for the first time for many – it can be easy to forget the basics of protecting yourself and your data. Some refresher training in this area can remind people of cyber sec’s importance and protect them, and your business, from anyone trying to take advantage of the situation by exploiting poor cyber security.

With such an upheaval in working practices, it can help to get a refresher on risk assessments. Spotting potential hazards is just as important at home and we might even forget to look out for them because we’re generally more at ease in a familiar environment.

Social media has been buzzing with people sharing their (often very improvised) home working stations. While amusing in many cases, it’s important to remember the need for good display screen equipment (DSE) set ups. Though this can of course be challenging in a household with minimal free space or with several people working from home at once, employers still have a duty of care to their employees to help them avoid musculoskeletal problems from bad DSE usage. Providing refresher training can help jog people’s memories.

Remote working is in itself a new challenge for many. Sending out general remote working training can be very helpful at a time like this. Even in a crisis, there are benefits to this style of working, and many might find themselves feeling more productive. Yet staying connected to others and being aware of the issues around remote working can be helpful.

One area that might be overlooked is mental health. Workplace stress was a huge, widespread issue even before the coronavirus outbreak. Current events will be exacerbating existing anxiety. Employers should do all they reasonably can to watch out for their employees’ mental health and support them where they need it. Stress management courses might help people to handle their current work stress – or even help with the stress from other areas of their lives.

Refreshing eLearning

Everyone involved in training knows it is not just a simple “one time and done” job. Our brains don’t work like that. We need our knowledge to be topped up and used regularly, with training filling in any gaps that might be left over from the first time round.

This is where eLearning really comes into its own. Training schedules can be adapted year on year to make sure the basics are still covered, but people aren’t taking the exact same course over and over again. People can take short courses to address any small gaps in knowledge.

Not at Home?

It’s important to remember that not everyone has the luxury of switching to a remote working model. Many jobs can’t be done remotely, including those of key workers such as hospital staff.

For their benefit and everyone else’s, we are making our Preventing the Spread of Infection course free for the next 12 months.

Improving your Workplace Risk Assessment

When it comes to improving your workplace’s health and safety, there are few things more important than getting your risk assessments right. After all, if you don’t know where your potential safety issues are, how can you tackle them with the appropriate control measures?

Every risk assessment will be different because every workplace’s needs are different. There are a core group of health and safety topics that need to be covered by almost any organisation (e.g. fire risk assessment) and some specialist topics that vary depending on the company and its context (e.g. hazardous substances or legionella risk assessment). When it comes to the office risk assessment, one size certainly doesn’t fit all.

What is a Risk Assessment?

On the surface, “what is a risk assessment” seems like an easy question to answer: it’s a record of the possible risks and hazards in a working environment and the control measures in place to tackle them.

A quick internet search can reveal the technical basics of how to write a risk assessment. But all too often, they are seen as a box-ticking exercise, performed in isolation by one member of the management team purely to comply with legal requirements. The resulting document is sometimes then left to gather dust, with little relevance to the day-to-day work it refers to. This is a shame: effective risk assessments are a powerful tool to keep your staff safe and your accident rate down.

People responsible for writing them should begin by asking themselves: what is the purpose of a risk assessment? First and foremost, it exists to have real-world consequences – namely, the prevention of injury and accidents. If your risk assessment isn’t a living document that is regularly updated and has a clear relationship to how work is being performed on the ground, it isn’t doing its job.

Communication

The key to a good workplace or office risk assessment is the same as achieving good health and safety in general: communication with staff at all levels.

It’s fine to use a risk assessment template as a guide. There are many good quality versions available online. However, it’s vital to make sure yours is tailored to your specific circumstances.

The importance of communication flows both ways. Just as the suggested control measures are much more likely to be effective if they are the result of collaboration rather than dreamt up in isolation, workers are more likely to abide by health and safety rules if they know why they are in place. Like so much of successful health and safety culture, it must be an ongoing conversation. It must be a joint effort from everyone rather than something passed down from above with no explanation.

Risk Assessment Training

Writing a good risk assessment is a skill like any other. It can be improved with quality training and practice.

Any employee can learn how to write a risk assessment, though it is essentially a collaborative effort between everyone in the workplace. Employees should be empowered to speak up about the health and safety challenges they face in their workplace, from fire safety to stress levels, and the writing and updating of risk assessments are the perfect times for these discussions to be encouraged.

Sick in the Workplace: 1.4 Million Suffering from Work-Related Ill Health

The latest statistics on workplace ill health from the Health and Safety Executive (HSE) make for interesting reading. 1.4 million of us suffered from work-related ill health in 2018/19, with nearly half a million new cases appearing. Collectively, 23.5 million working days were lost to work-related ill health over this period.

The figures hint at the scale of the human cost of poor health and safety in the workplace. For each of these cases there’s someone who has suffered hardship because of work, often long-term, and in some cases fatal.

What are the Causes?

A staggering 44% of work-related ill health is caused by stress, depression and anxiety. The majority of days off sick have this cause. In many cases, due to the weakening but sadly still present stigma around mental health, workers may attribute their absence to a physical illness to avoid telling their managers. Taking mental health seriously is a huge priority for all organisations.

Musculoskeletal disorders were another prominent issue. Unsurprisingly, industries such as agriculture and construction have a higher than average rate, but all companies need to make sure they’re offering proper trained in manual handling. In offices, spending too long at the keyboard in the wrong position can lead to musculoskeletal problems later on. These can often be long-term and cause severe pain; in some cases, people will be unable to work due to their symptoms.

It’s important not to dismiss the early signs of these conditions as “just a sign of ageing”. Most people have room for improvement in their posture or working conditions and should see a doctor if they feel they might be developing a disorder.

The causes of workplace injuries are relatively familiar. Slips, trips and falls were the most common cause once again, with manual handling close behind. Shockingly, 8% of workplace injuries were caused by acts of violence. It’s unacceptable that anyone should face violence or aggression at their workplace. Some jobs, such as healthcare, security and retail, have a higher than average risk of encountering this poor conduct and employers should take every step necessary to make sure their workers are protected. Anyone can be a victim of workplace violence or aggression, so even in industries that don’t suffer from a higher risk, managers need to take this very seriously.

Occupational lung disease affects thousands of people. In fact, an estimated 12,000 people die each year from past exposures at work. Asbestos damage is sadly common. This highlights how inadequate health and safety can have an impact on employees years after the problem occurred.

Will Things Improve?

Work-related ill health declined for a number of years but has been broadly flat in recent times. With the right training, legislation and commitment from people in all industries, there’s no reason why we won’t see further improvements.

For employers, the most important thing to do immediately is to listen to their staff. The people doing the work on a daily basis are the ones with the most valuable insights into potential hazards and what they need to mitigate them. This is especially valuable during the risk assessment process.

Overall, the UK’s health and safety culture compares favourably with many others around the world. It is one of the safest places to work in Europe. There’s no reason why the trend towards improvement in recent decades shouldn’t continue, as long as the right conditions are maintained and it remains a top priority for businesses and employees alike.

5 Steps to Safe Lone Working

5 Steps to Safe Lone Working

Many roles involve working alone, from estate agents showing people around houses, to lorry drivers, to content writers working from home. Any job that requires someone to be on their own without supervision falls into this category.

Unfortunately, lone workers are at particularly high risk. They can be vulnerable to attack or aggression, and if they fall victim to a workplace accident such as a fall, they will find it harder to get prompt help – especially if they’re in an isolated location or travelling alone.

Their employers are responsible for ensuring their safety at all times, and there are steps employees can take to protect themselves whilst lone working.

1 – Check in regularly

It’s not always possible to ask someone to accompany you on every work trip. The next best thing is making sure a colleague has your back when you’re away.

Schedule regular check ins and let them know when you’re planning to be at a few key points. They will know to raise the alarm if you don’t check in as expected. Remote working can be extremely useful for employees and their employers, but it can bring its own set of challenges and it’s important to be aware of them.

2 – Always have a way to communicate

It’s important to always have a way to contact people for assistance if you need it. When meeting clients or having people visit you at your home, consider having a colleague or friend call you at a pre-arranged time – and have a code word to let them know if you need help.

Some lone workers carry a personal alarm. The Suzy Lamplugh Trust’s website includes lots of useful information on protecting your personal safety in different situations.

3 – Risk assessments

Any tasks that involves lone working should be risk assessed. Identifying potential hazards in advance is an important step in making sure they never harm anyone.

4 – Leave if unsure

When meeting a client, travelling or otherwise working alone, if you feel threatened or unsure – you must leave. Making an excuse and re-arranging an event or meeting is far preferable to putting your own safety at risk. Your personal safety must be your top priority, and your employer’s.

Likewise, if you’re working alone in an environment you think may pose a physical threat to you, it’s important to stop the work task immediately. Employers have a duty of care towards all their staff and should fully support them if they don’t feel safe.

5 – Get proper training

Learning as much as you can about health and safety, your rights and responsibilities is an important way of protecting yourself. Whether you’re working at height, on the road for your job, or dealing with aggression or violence at work, knowing what to do to keep yourself safe is vital.

Health and Safety for SMEs

Health and Safety for SMEs

Prioritising health and safety can be a challenge for any business. Small and medium-sized enterprises (SMEs), which make up by far the largest group of UK businesses, often face additional issues with making sure health and safety concerns are addressed effectively.

What does the law say about SMEs and Health and Safety?

Health and safety legislation applies equally to all businesses. All organisations have a duty of care towards their staff, and both moral and legal obligations to keep them safe and well at work. This applies to small start-ups just as much as it does global international brands.

However, if your business has fewer than five employees, it does not need to have a written health and safety policy or risk assessments. This doesn’t mean they don’t need to have these policies; they can just be communicated verbally. In practice, many small businesses find it a useful exercise to write them down anyway. All risk assessments should be carried out by someone competent to do so. In many cases, this will be the business owner or manager.

An SME’s risk assessment should give a good indication of its health and safety needs. At a minimum, it will need to have a properly stocked first aid kit, an appointed first aider and enough information for employees on all safety and health topics. The company’s risk level, and therefore what it needs to do to handle this, will depend on its industry, the nature of the work and its location.

The HSE’s website has a wealth of information about the health and safety responsibilities of all organisations.

SMEs and Safe Working

Meeting your health and safety requirements can seem like a hard task when you have limited time and resources and can’t justify taking on a health and safety professional as a permanent employee.

On the plus side, in a smaller business it can arguably be easier to communicate changes in health and safety policies than in large organisations. Managers may have smaller teams, so it’s easier – and cheaper – to ensure all employees are up to date with their training.

Many of the best health and safety policies are developed in partnership with the workers whose day to day jobs they affect. This can be easier with fewer staff, since they can be consulted directly and there are usually fewer layers of management between them and the senior people in the organisation.

Health and Safety eLearning from DeltaNet International

We provide eLearning solutions to businesses of all sizes to meet their health and safety needs. Our Risk Assessment courses help employers to consider the potential dangers in their workplace and the control measures to select to handle them.

Our Health and Safety suites of courses cover all of the major topics, from Fire Safety to Driving at Work.