Protecting Homeworkers’ Health and Safety

The recent HSE update to their guidance on protecting homeworkers has become even more pertinent following the new Government directive to work from home where possible.

Just as many workers were returning to their offices, albeit in a very different capacity to which they left them, the trend is now set to reverse with numbers working from home likely to rise again.

The updated guidance reiterates the need for employers to demonstrate the same duty of care towards employees who work from home as they do for on-site staff.

HSE guidance and how training can help

The importance of adhering to the guidelines is twofold:

  • To look after your employees and ensure their wellbeing, both physical and mental
  • To ensure that your business is compliant and operating within the guidelines, negating the possibility of any future accusations of not following the correct procedures which could leave the company open to financial penalties.

In order to help keep your employees safe and your business compliant, eLearning can help employers ensure that they are providing the best possible level of care to the health and safety needs of their employees.

Employees can take the training at home and as they are likely to be in their current working environment they can make any changes necessary to improve their safety quickly and easily.

eLearning can cover the key areas contained within the HSE guidelines and is ideally suited to ensuring that you and your employees are working in a safe environment.

The guidelines refer specifically to DSE (Display Screen Equipment), Mental Health and Stress and state that:

As an employer when someone is working from home, permanently or temporarily, you should consider:

  • How will you keep in touch with them?
  • What work activity will they be doing (and for how long)?
  • Can it be done safely?
  • Do you need to put control measures in place to protect them?

This is as important now as it was when employees first started to work from home on a widespread scale, following restrictions imposed in March.

It could be argued that it is actually even more important as time has progressed, with feelings of isolation likely to have grown the longer home working has gone on.

To say that everybody who has switched to working from home has suffered mentally isn’t true; studies have shown that a high number of people have flourished, citing increased flexibility, lack of commute and reduced distractions as just some of the reasons for a reduction in stress and improvement in overall mental health.

DSE and working from home

One of the key things to consider about the home office space is DSE. We all know that incorrectly set up screens can cause musculoskeletal issues and other health problems and that this has to be a core area of concern for employers moving towards homeworking; but how do employers and employees alike mitigate this risk?

The answer is with targeted training that can be delivered at home, namely eLearning. Getting your employees to undergo training specifically focused on DSE will help to achieve the goals of ensuring their safety and demonstrating you taking responsibility as an employer.

Training should include points such as:

  • How to set up DSE correctly to maximise safety
  • Exercises to minimise the risks of injury
  • Importance of regular breaks
  • Relevant legislation

To discover more about successfully training your employees to set up their DSE safely, we have a number of options available.

Stress

The HSE guidance explicitly mentions the greater need for employers to ensure the mental health of their homeworking staff is protected.

Studies have shown that a number of people have seen improvements to their mental health since working from home, citing increased flexibility, lack of commute and reduced distractions as just some of the reasons for a reduction in stress.

However, for a great many others, feelings of isolation, loneliness and detachment from the workplace has led to a rise in stress and a deterioration in mental health.

This is where managers have had to step up and will continue to need to do so. Increased communication from managers is vital to help with feelings of isolation, as is the need to be able to recognise early warning signs and symptoms of stress in employees.

We have a set of resources specifically designed to help employees recognise their own signs of stress and to help manage it, along with resources for managers to learn how to manage stress in their team.

Home Working Risk Assessments

Many of the risks inherent to homeworking are the same as working in the office: setting up display screen equipment correctly, minimising slips and trips and taking extra precautions if lone working for example.

Home working environments should have had a thorough risk assessment carried out at the outset. Even if this was the case, now is a good time to be re-visiting it to ensure that the working environment remains safe.

We created a Home Working Risk Assessment for precisely this purpose and provides a comprehensive tool for ensuring the safety if your employees.

It focuses on three core areas: your home workspace, working design and taking care of yourself. From looking after your mental health all the way to electrical safety, no homeworking topic is neglected. There is also an extra section for people with line management responsibilities.

Summary

The recent updates to the HSE guidelines about protecting home workers are a timely reminder that we cannot be complacent about the health and safety of homeworkers.

Coupled with the new advice from the government regarding working from home where possible, now is the perfect opportunity to refresh your employees training to maximise their safety.

Our solutions provide a high quality, cost effective solution to your training needs in order to mitigate risk and keep your employees safe.

Millennials, COVID-19 and Technology

Millennials, COVID-19 and Technology

The effects of the COVID-19 outbreak are unprecedented in living memory. Almost unique in peacetime, the changes to society, work and leisure are far-reaching, with major measures to prevent the spread of the virus in place in every country touched by it.

The crisis has shone a light on the central role of technology in our society. If our reliance on modern tech was something to be concerned about beforehand, it has become nothing short of vital now. Perhaps the Millennial generation – long mocked for their supposed obsession with technology over real-world interactions – are specially placed to adjust to these changes.

The Role of Technology

With many people confined to their homes for the foreseeable future, our internet connections have to stand in for many of the building blocks of normal life:

  • Work: Those who are able to work from home have been told to do so. This has created an army of remote workers, many of them working from home for extended periods for the first time in their careers.
  • Education: Since schools closed, many parents and family members are finding themselves in the role of temporary teachers. The internet provides endless content for activities to keep children happy, engaged and learning during the closure period, as well as providing a handy way for teachers to put work online for their students.
  • Social Lives: With gatherings forbidden, technology allows us to remember that “social distancing” only refers to physical distance. Keeping in contact with our friends and family remotely is more important than ever. When phone calls and social media posts just aren’t enough, video calls can give us that much-needed dose of human interaction.
  • Shopping: People have been advised to shop online for essentials where they’re able to. It’s not always possible – due to the greater demand, delivery slots are harder to come by – but where it can be done, it avoids unnecessary interaction with others and helps to stop the spread of the virus.

While for many people this is a revolution in how they live their lives, for many millennials, it is an intensifying of habits they already had.

Coming of age in the early 2000s, millennials were the first generation to fully embrace social media and go through the latter stages of school and university with broadband internet access close at hand. Keeping in touch with friends in far-flung places, ordering items online and doing work – or school work – at home is second nature to many. Though it is of course a generalisation, it may be the older generation who are feeling the most strain from the coronavirus lockdown.

Every generation expresses a preference for some flexibility in where they work from, but this has been particularly strong for millennials. For years before the crisis began, this age group were showing a strong desire to work from home where possible. It’s hard to predict what long-term effects the coronavirus lockdown will have on working practices, but with widespread home-working becoming the new (temporary) norm, it could be that more employers follow this line in the future, adapting their business demands to the needs of millennial workers.

Pulling Together

Now more than ever, society needs to pull together – and that needs effort from people in all age groups.

This period has been full of examples of the best social media has to offer the world. For example, within a few days of the shutdown there were hundreds of Mutual Aid groups on Facebook, where local people who were vulnerable, self-isolating or running low on essential supplies could ask for help. There have also been successful fundraising efforts to help those most at risk of the virus, such as the Robin Hood Fund in Nottingham.

Video calling technology has also been useful for connecting older people who cannot leave their homes or receive visitors to their families – proving that far from pushing people apart as opponents of such technology have suggested, it can actually bring people separated by circumstances closer together.

Helpful Resources

Here are some more helpful tips and resources to help you while remote working:

Remote Working awareness course

Try our Remote Working awareness course to stay safe and healthy away from the office.

Information Security awareness training

With the flexibility to work from home in the current climate, it’s a great time to refresh your knowledge of keeping business information secure and working safely online. Try our awareness training courses on key information security topics to working safely and securely away from the office.

Business Contingency Plan (BCP) for Infection Outbreaks

A blog post with helpful tips for businesses on drawing up a business contingency plan and ensuring business continuity.

Mental Health While Working Remotely

A blog post with helpful tips on how to care for your mental health while working from home for longer periods.

Refresher Training in the Age of Home Working

People have been predicting a sharp rise in working from home for years. Sadly, it’s come to pass in a way few would have predicted, and nobody would have wished for.

The Covid-19 crisis continues to change the way we live and work in profound ways. Even for workplaces that can shift to a largely remote working model, it is a large change to make with very little preparation time. Individuals too are transitioning to performing their roles in ways they wouldn’t have predicted a few weeks ago.

In the midst of these difficulties and fast-moving changes, how does your training plan fit into all this?

A Remote Model of Learning

The key word for getting businesses through the coronavirus outbreak is “adaptability”. With eLearning, adaptability is one of its greatest strengths.

Employees working from home and juggling their job’s demands and a sudden increase in childcare responsibilities will need extra flexibility with hours. Rolling out eLearning courses is the perfect solution. Courses can be taken whenever it suits the learner and you can be sure that everyone is getting the same information.

Modern eLearning is designed to be accessible. People can take their courses on whichever device is most convenient or comfortable for them.

Training for Remote Workers

There are many topics that lend themselves to being the focus of refresher training during the period of coronavirus.

Cyber security is one of the most obvious. Being outside of the traditional working environment – for the first time for many – it can be easy to forget the basics of protecting yourself and your data. Some refresher training in this area can remind people of cyber sec’s importance and protect them, and your business, from anyone trying to take advantage of the situation by exploiting poor cyber security.

With such an upheaval in working practices, it can help to get a refresher on risk assessments. Spotting potential hazards is just as important at home and we might even forget to look out for them because we’re generally more at ease in a familiar environment.

Social media has been buzzing with people sharing their (often very improvised) home working stations. While amusing in many cases, it’s important to remember the need for good display screen equipment (DSE) set ups. Though this can of course be challenging in a household with minimal free space or with several people working from home at once, employers still have a duty of care to their employees to help them avoid musculoskeletal problems from bad DSE usage. Providing refresher training can help jog people’s memories.

Remote working is in itself a new challenge for many. Sending out general remote working training can be very helpful at a time like this. Even in a crisis, there are benefits to this style of working, and many might find themselves feeling more productive. Yet staying connected to others and being aware of the issues around remote working can be helpful.

One area that might be overlooked is mental health. Workplace stress was a huge, widespread issue even before the coronavirus outbreak. Current events will be exacerbating existing anxiety. Employers should do all they reasonably can to watch out for their employees’ mental health and support them where they need it. Stress management courses might help people to handle their current work stress – or even help with the stress from other areas of their lives.

Refreshing eLearning

Everyone involved in training knows it is not just a simple “one time and done” job. Our brains don’t work like that. We need our knowledge to be topped up and used regularly, with training filling in any gaps that might be left over from the first time round.

This is where eLearning really comes into its own. Training schedules can be adapted year on year to make sure the basics are still covered, but people aren’t taking the exact same course over and over again. People can take short courses to address any small gaps in knowledge.

Not at Home?

It’s important to remember that not everyone has the luxury of switching to a remote working model. Many jobs can’t be done remotely, including those of key workers such as hospital staff.

For their benefit and everyone else’s, we are making our Preventing the Spread of Infection course free for the next 12 months.