Neurodiversity is the term that refers to the naturally occurring variation in the way our brains work. It is commonly associated with a series of conditions or differences such as dyslexia, ADHD, dyspraxia, autism and others.
Our upgraded Performance suite is continuing to grow. Following the four releases we announced in January, we’re pleased to announce the arrival of six new Performance courses.
There are several more currently in the pipeline, so expect regular updates about the new content coming across employee relations, performance management and recruitment.
The New Performance Courses
Flexible Working – COVID-19 prompted a rethink of working practices in many industries. Flexible working arrangements are now a bigger part of life than ever and are likely to remain so. In our Flexible Working course, managers learn how to implement new working agreements to benefit their teams, themselves and their organisation.
Managing Change – All organisations go through times of change. Navigating these challenging times well requires good management. Our Managing Change course shows managers how to handle change effectively in their organisations.
Managing Grievances – When employees raise a grievance, it is vital for managers to ensure everyone is treated fairly and the processes are followed. Our Managing Grievances eLearning course shows you how to achieve this.
The Performance Management Lifecycle – Successful performance management focuses on three key areas: planning, monitoring and supporting, and reviewing. In our Performance Management Lifecycle course, managers learn the theory of this and how to put it into practice in their own teams.
Managing Disciplinaries – The disciplinary process is never the easiest part of a manager’s job, but with our Managing Disciplinaries course, managers can understand how best to approach the process and what to take into account.
Managing Sickness Absence – When sickness strikes, it’s important for the employee off sick, their manager, their colleagues and the business that it is managed appropriately. Our Managing Sickness Absence helps managers through the relevant processes and considerations.
The Upgraded Performance Suite
We’re excited about our new, upgraded Performance suite. Brought completely up-to-date, our Performance online learning equips all users with the skills they need to thrive in the ever-changing working world.
So, what are we doing with our new suite?
- Redesigning the suite into a larger number of shorter bite sized courses
- Focusing on transferable skills, such as Active Listening, Effective Questioning and Giving Useful Feedback
- Expanding the focus beyond Managers Training into Personal Effectiveness
- Introducing new content areas such as Wellbeing and Coaching/Mentoring
- Using gamified and immersive learning treatments to increase learner engagement
- Applying a modern redesign to the content
- Making all new modules compatible with the MyAstute App
Look out for more newly redeveloped Performance courses within the coming weeks. If you are not currently a customer and would like to know more about our all-new Performance suite, please email [email protected]
Following the launch of two of our upgraded Customer Service courses before Christmas, we’re now delighted to introduce four new Performance courses. We’re working flat out to get as much new content in customer service, employee relations, performance management and recruitment to you as possible.
The New Performance Courses
Providing Great Customer Service – The centrepiece of our Customer Service offering, this engagingcourse explores what great customer service is and how to provide it consistently. Learners take on the role of a customer service representative for the charity Activities for All. With guidance from their manager, they work to obtain a great customer service rating and collect all the badges to pass the course.
Who is your Customer? – If you want to attract and retain customers, you need to be sure you can identify them and meet their needs first. In our Who is your Customer? short course, learners meet the fictional company Whey Presto. They have developed a new app and need to make sure they are targeting the right customers. The challenge is to help the company recognise who their customers really are. For each correct choice made, they earn a customer service star.
Having Difficult Conversations –All managers face difficult conversations during their careers. They require careful and skilful handling. This course follows a scenario of a manager having a challenging discussion with an employee about performance levels.
Monitoring Performance Effectively – Monitoring performance is a vital part of performance management. It allows managers to recognise good performances, spot issues early and support their staff to get the best out of them. Our Monitoring Performance Effectively Take 5 course helps managers understand the importance of performance monitoring and how to put this into practice in their own teams. It explores formal and informal monitoring and gives practical ways for managers to monitor their team’s performance in the best ways.
The Upgraded Performance Suite
We’re excited about our new, upgraded Performance suite. Brought completely up-to-date, our Performance online learning equips all users with the skills they need to thrive in the ever-changing working world.
So, what are we doing with our new suite?
- Redesigning the suite into a larger number of shorter bite sized courses
- Focusing on transferable skills, such as Active Listening, Effective Questioning and Giving Useful Feedback.
- Expanding the focus beyond Managers Training into Personal Effectiveness
- Introducing new content areas such as Wellbeing and Coaching/Mentoring
- Using gamified and immersive learning treatments to increase learner engagement
- Applying a modern redesign to the content
- Making all new modules compatible with the MyAstute App
Look out for more newly redeveloped Performance courses throughout the first quarter of 2021. If you are not currently a customer and would like to know more about our all-new Performance suite, please email [email protected]
As we head forwards into 2021, we’ve got some very exciting news to share here at DeltaNet International. We have joined forces with Marlowe PLC to form its eLearning business.
Marlowe are a UK leader in business critical services and software which assure safety and regulatory compliance. The acquisition will bolster the Marlowe group’s market leading position in the UK Health and Safety market and Marlowe have made a significant and exciting investment in the future of DeltaNet International.
Speaking on the deal, our MD, Darren Hockley said:
“This acquisition is very important for our continued growth and we’re pleased to align ourselves with a well-established presence like Marlowe. Businesses are increasingly looking to work with companies that deliver a broader, more comprehensive service and collectively we can now fulfil more of their needs.
“We are proud of what we’ve achieved together since 1999 and equally excited about what lies ahead, where we are taking the company, and how we are looking after our clients. We have exciting plans for the ongoing growth of the business this year and beyond.”
We’re also pleased to congratulate Stacey Taylor on her new investment as a shareholder into the business. Our newest Board Member, Stacey currently heads up our Content Team and we’re looking towards a very bright future under her lead.
Watch this space!
Customer service levels leave a lasting impression on all customers. It’s in every organisation’s best interests to invest in the customer service skills of their employees.
Our two new Take 5 Customer Service courses help you maximise this skillset and understand its crucial importance.
The New Customer Service Courses
The Three Cs of Customer Service – Organisations that put the needs of their customers at the heart of their ethos tend to have an edge over their competitors and provide a better overall service.
The Three Cs of Customer Service course explores Caring, Co-operating and Communication, and how they can help deliver excellent customer service. It provides practical advice regarding these values and how to use them during customer interactions.
The Importance of Great Customer Service – The key to providing great customer service is understanding the needs and expectations of the customer and communicating effectively with them. The reputation of your organisation is in the hands of every employee when they interact with both external and internal customers.
The Importance of Great Customer Service course explores the difference excellent customer service can make and the huge effect it has on client relations. By considering a scenario, learners see these principles in action.
The New Performance Suite
We’re excited about our new, upgraded Performance suite. Brought completely up-to-date, our Performance online learning equips all users with the skills they need to thrive in the ever-changing working world.
So, what are we doing with our new suite?
- Redesigning the suite into a larger number of shorter bite sized courses
- Focusing on transferable skills, such as Active Listening, Effective Questioning and Giving Useful Feedback.
- Expanding the focus beyond Managers Training into Personal Effectiveness
- Introducing new content areas such as Wellbeing and Coaching/Mentoring
- Using gamified and immersive learning treatments to increase learner engagement
- Applying a modern redesign to the content
- Making all new modules compatible with the MyAstute App
Please note that Adobe Flash will no longer be supported by leading browsers from the end of 2020.
The old Customer Service courses, such as Customer Focus, Internal Customer Management and Customer Service Soft Skills, will be retired in December and replaced by the upgraded offering.
Look out for a steady stream of newly redeveloped Performance courses before the end of 2020 and in the early part of 2021. If you are not currently a customer and would like to know more about our all-new Performance suite, please email [email protected]