Customer Services

Resources and insights

The 2026 AML Regulations are now in force: what firms need to change

Nick Henderson-Mayo

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Compliance, Customer Services, FCA, FCA Compliance

NEW RELEASE: Customer Complaints Handling eLearning Course

Insights on the latest developments in eLearning, Compliance, Health and Safety and Performance Management.

VinciWorks

July 1, 2019

AML, Australia, Tranche 2, Tranche 2 training

Australia’s AML shake-up starts today: many professional services firms now face new legal compliance obligations

Today marks one of the biggest changes to Australia’s financial crime framework in nearly two decades. From 1

Naomi Grossman

Gambling Commission asks industry to cut regulatory burdens, but consistency may be the bigger issue

The Gambling Commission has launched a formal invitation for the gambling industry to submit proposals on how to

Sara Henna Dahan

AML, conveyancing, Law firms, SRA

Why conveyancing firms are facing record regulatory scrutiny

The legal sector has experienced increasing enforcement from the SRA this year. Much of the AML penalties has

Naomi Grossman

June compliance news round-up

Top stories this month UK regulatory update The Employment Rights Act is not just adding more compliance overhead,

Nick Henderson-Mayo

Crime and Policing Act: senior manager liability comes into force

From today, 29 June 2026, UK corporate criminal liability has changed significantly. Section 250 of the Crime and

Nick Henderson-Mayo

No conviction, still public: what London Mining shows about reputational risk in corruption investigations

In bribery and corruption cases, the biggest risk is often seen as the final outcome: conviction, acquittal, fine

Sara Henna Dahan

AI, AI Act, High-risk AI

Understanding the EU AI Act: The webinar FAQs

The EU AI Act is one of the most significant regulatory developments for organisations using, developing or deploying

Naomi Grossman

India’s POSH Act in 2026: what employers and international businesses need to know

India’s Prevention of Sexual Harassment framework, known as POSH, is one of the clearest statutory workplace compliance obligations

Nick Henderson-Mayo

FCA, SRA

Treasury confirms plans to hand AML supervision to the FCA but the takeover faces uncertain future

HM Treasury confirmed the UK government’s plans for one of the most significant overhauls of the country’s AML

Naomi Grossman

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