This course provides everything financial service employees need to know to comply with FCA requirements.
The FCA requires financial firms to follow a formal process for receiving and handling customer complaints. That means that workers must be trained in all the different steps of this process, from recognising complaints to investigating them, responding to, and recording each complaint properly. This training is designed to provide everything service employees need to know to comply with FCA requirements and, hopefully, please even the most dissatisfied customer.
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This is a trial version of the course FCA Complaints Handling. Please note, we do not offer certificates for trial course completions.
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VistaJet (Group) Limited
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DLA Piper
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