Assert Yourself
10 Minutes
Short film
General
Avoiding Workplace Conflict
15 Minutes
Short course
General
This short course looks at why conflict develops in the workplace and what we can do to address and resolve it effectively.
Description
Conflict can be immensely costly to organisations, damaging to relationships and disastrous for productivity. Wherever it manifests itself, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism. Being able to handle conflict effectively, whatever the situation, is a skill that will help you to build strong, constructive working relationships and improve the overall performance of your organisation. Featuring dramatised scenarios and expert analysis, this short course looks at the causes and patterns of conflict and provides a comprehensive toolkit for achieving positive outcomes.
Course Objectives
- Why conflict develops and how it escalates
- The importance of interests and positions
- The need to separate people from problems
- The key communication skills for conflict resolution
- How to de-escalate conflict and embed new approaches to prevent it recurring.
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This is a trial version of the course Avoiding Workplace Conflict. Please note, we do not offer certificates for trial course completions.
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