This short course looks at how to take an assertive approach to people and situations.
When we find ourselves under pressure or in confrontational situations, we may react aggressively - or we may back down and say nothing. Neither approach is likely to result in a positive outcome and we're likely to come away from the situation wishing we'd handled things differently. Failure to assert ourselves and communicate clearly can have a negative impact on our interactions with colleagues, clients and customers and is likely to affect our personal effectiveness and productivity as well.
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This is a trial version of the course Assert Yourself. Please note, we do not offer certificates for trial course completions.
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