How to Challenge
30 Minutes
Full course
General
Assert Yourself
1 Hour
Full course
General
This short course looks at how to take an assertive approach to people and situations.
Description
When we find ourselves under pressure or in confrontational situations, we may react aggressively - or we may back down and say nothing. Neither approach is likely to result in a positive outcome and we're likely to come away from the situation wishing we'd handled things differently. Failure to assert ourselves and communicate clearly can have a negative impact on our interactions with colleagues, clients and customers and is likely to affect our personal effectiveness and productivity as well.
Course Objectives
- What we mean by ‘assertiveness'
- The difference between passive, aggressive and assertive approaches
- The benefits of being assertive
- How we can use an assertive approach at work and in our daily lives
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This is a trial version of the course Assert Yourself. Please note, we do not offer certificates for trial course completions.
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