This course focuses on using verbal and non-verbal communication skills to manage difficult conversations.
In our working lives, we will all need to have difficult conversations sometimes. These may require using a range of communication skills, including verbal and non-verbal cues. This course focuses on verbal and non-verbal communication skills, using the scenario of a manager meeting with an employee to discuss a performance issue.
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This is a trial version of the course Having Difficult Conversations (Law). Please note, we do not offer certificates for trial course completions.
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