Disciplinary Matters
45 Minutes
Full course
General
Managing Grievances
20 Minutes
Full course
General
Learn how to handle grievances and the associated processes well, whether formal or informal grievances have been raised.
Description
All good managers strive to maintain harmony in their team and promote a healthy working environment. However, sometimes things go wrong, and an employee may submit a grievance about a situation or incident in the workplace. Do you know what to do if this happens in your team? In this course you will focus on how to manage grievances in a constructive manner and follow a process that promotes fair treatment of the aggrieved party, the accused party, and the business.
Course Objectives
- Define what constitutes a grievance
- Describe the grievance process
- Differentiate between informal and formal grievances
- Follow the principles of managing grievances informally and formally
- Understand the importance of fairness in the grievance process
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This is a trial version of the course Managing Grievances. Please note, we do not offer certificates for trial course completions.
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