n this course, listening techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation.
Being an active listener involves using techniques and skills to improve communication, productivity, and build better relationships. In this course, these techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation. You will practice these skills in a customer focussed scenario.
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This is a trial version of the course Being an Active Listener. Please note, we do not offer certificates for trial course completions.
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