Inclusive Language and Communication
15 Minutes
Conflict Resolution
Title
Topic
Duration
Industry
Jurisdiction
Type
Description
Unresolved conflict is a major driver of work-related stress. Conflict can result in negative feelings and behaviours that can significantly affect individuals, teams and organisations. Although steps should be taken to prevent conflict from arising, it is possible to turn conflict into something positive if it is well-managed and resolved to everyone's satisfaction. Conflict can challenge assumptions and increase cooperation and innovation in the long term.
Course Objectives
- What conflict is, the different stages of conflict, and what causes conflict
- What emotional intelligence is
- Different techniques to help you reflect on conflict and manage your emotions
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This is a trial version of the course Conflict Resolution Please note, we do not offer certificates for trial course completions.
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