Inclusive Language and Communication
15 Minutes
Effective Questioning
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Description
Effective questioning affects every area of a business. Whether that be sales, customer services or the accounts department. Ensuring your workforce can ask question effectively can improve workplace harmony, increase quality control of your product/service and lead to a better all round experience for your customers and employees.
Effective questioning skills are an essential part of communication. Being able to ask questions effectively is particularly relevant for customer service personnel, other front-line workers, managers, and team leaders. At the end of this course, you should be able to recognise the difference between various types of questions.
Course Objectives
- Understand your current level of knowledge around effective questioning skills
- Know why questioning skills are important
- Understand questioning types
- Understand when to use specific questioning types
- Understand effective questioning best practices
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This is a trial version of the course Effective Questioning Please note, we do not offer certificates for trial course completions.
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