This short film looks at why certain workplace conversations can be particularly challenging and sets out effective strategies for approaching them.
Difficult conversations come in all shapes and sizes. It might be tackling an employee's poor performance, breaking news of redundancies or dealing with a sensitive personal issue affecting a member of staff - but whatever the issue, being able to approach tricky conversations with confidence is a crucial skill for all leaders and managers. Using a combination of original drama with insight from leading workplace mediation experts, this short course shows how to remove the fear factor from difficult conversations, employ a constructive approach and ensure you achieve the desired outcome.
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This is a trial version of the course Handling Difficult Conversations. Please note, we do not offer certificates for trial course completions.
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