Disciplinary Matters
45 Minutes
Full course
General
Understanding Grievances
5 Minutes
Take 5
General
Understand what grievance resolution is, informal and formal ways to resolve grievances, and the key principles and ways to support the grievance resolution process.
Description
Sometimes things go wrong at work and you need to submit a grievance about a situation or incident. Our Understanding Grievances course is designed to give your employees an understanding of what grievance resolution is, informal and formal ways to resolve grievances, and the key principles and ways to support the grievance resolution process.
Course Objectives
- Define what constitutes a grievance
- Describe the grievance process
- Differentiate between informal and formal grievances
- Follow the principles of managing grievances informally and formally
- Understand the importance of fairness in the grievance process
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This is a trial version of the course Understanding Grievances. Please note, we do not offer certificates for trial course completions.
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