This course focuses on using verbal and non-verbal communication skills to manage difficult conversations.
In our working lives, we will all need to have difficult conversations sometimes. These require a range of communication skills: verbal (e.g. using different types of questions), non-verbal (e.g. body language) and conversation management (e.g. preparing for the conversation and remaining objective). This course focuses on verbal and non-verbal communication skills, the associated planning, and the preparation a manager should do before a challenging conversation with an employee. It follows the scenario of a manager meeting with an employee to discuss a performance issue. Learners must choose the best responses to the employee to progress.
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This is a trial version of the course Having Difficult Conversations. Please note, we do not offer certificates for trial course completions.
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