Sample video
Course description
We’ve all come across the person who’s persistently negative, or who loses their temper at the slightest setback, or who plays ‘divide and rule’ and undermines their colleagues at every turn.
Difficult people can have a huge impact on the working environment. Negative behaviours create stress and conflict and affect our sense of well-being and morale. They can also be extremely costly for organisations, leading to declining productivity and performance, breakdowns in communication, low morale, absenteeism and a rise in complaints and grievances.
Developed in partnership with some of the UK’s leading workplace psychologists, this course describes effective techniques for addressing specific problem behaviours such as anger and aggression, controlling and manipulative behaviour, undermining and sabotaging, extreme emotional responses, persistent negativity and lack of engagement.
This course will give a better understanding of:
- the potential impact of obstructive or negative behaviours and the cost to organisations
- common types of difficult people and their behaviour
- why avoiding dealing with difficult behaviour creates its own problems
- the business case for tackling problem behaviour.
Course sample
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The route into dealing with difficult behaviour is really the route into building productive relationships with people.
Barry WinboltTherapist and writer
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