Sample video
Course description
It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
This course will give a better understanding of:
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the most common mistakes we make when having a difficult conversation and how to avoid them
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effective preparation for a difficult conversation
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the importance of listening
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key communication skills
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how to stay calm and defuse the situation
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how to get to the root of the problem
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how to negotiate and agree a way forward.
Course sample
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We often find these conversations difficult because of the fear factor, the fear of having the conversation, because I don't know where it is going to go.
Clive Lewis OBEDirector, Globis Mediation Group
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