How do you deliver training that goes beyond simply ticking the compliance box? How do you make sure that training is engaging and relevant to each user? Compliance training experienced by most employees today is considered boring, old-fashioned and irrelevant. We are on a mission to change the status quo – that compliance is a tick-box exercise that is regarded with zero importance or relevance. We strive to ensure learners are not simply clicking through a course so they can swiftly move on with their day job. Staff should be able to immediately engage with compliance training and see how the content and scenarios relate to their role.
Over the last two years, our courses team has developed sophisticated course builders for our compliance courses to deliver courses specifically tailored to each user. In most cases, a course can be customised at the click of a button.
How do course builders work?
Ensuring each staff member takes the cyber security course that is 100% relevant to each user is a challenge for compliance managers. Some employees, such as IT staff, may well have a better understanding of the topic while also requiring more in-depth training around other areas. Marketing staff, on the other hand, will need to become familiar with the cyber security risks surrounding online reputation and social media.
Our course builder in the course Cyber Security: Journey to Safety allows administrators to choose exactly which aspects of cyber security compliance are covered in the course without having to review the entire text of the course and manually edit each word that isn’t appropriate for a particular user or group of users. Admins are presented with the full outline of the course and can choose which modules should be included, as well as which units within each module should be excluded from the course. They can request specific changes at any point in the course, such as translations, and can see exactly how the length of the course is affected by every change they implement.
Our Advanced and Fundamentals AML training begins with a short form where compliance managers can enter their firm name, add internal policies and include the MLRO’s contact details. The next page prompts the user to select their industry, with those in the legal sector being able to select the specific practice area of the firm. This level of personalisation allows organisations to build the training that is 100% relevant to their staff and industry.
Our risk-based AML course, Anti-Money Laundering: Know Your Risk, includes eight different versions of the course. The versions include: Accounting, real estate, financial services, private client law, commercial law and offshore law. Users select their industry in the course builder and a six-module course gets built immediately.
Enrolling your staff in a one-size-fits-all GDPR course is an impossible task. IT staff will require more technical training than marketing staff, while data protection officers will require guidance related specifically to that role. GDPR: A Practical Overview begins with a course builder asking the user what their day-to-day involvement in processing data is. Again, the course is built in seconds.
Mental health and wellbeing
Managers have an extra responsibility to care for the people they are managing. Being in a supervisory role means the organisation places a higher level of trust in you. Managers’ commitment to the mental health and wellbeing of their staff should be equal to their level of commitment to protect their physical health and safety. The course builder in our mental health training therefore contains just one question: “Do you have management responsibilities?” This version of the course includes a customisable module geared specifically towards managers. The module covers warning signs to look out for in staff and guidance on how to help those in need.