NEW RELEASE: Vulnerable Persons eLearning Course

Customer services staff are the first point of contact for customers when dealing with financial services firms. Staff are required to correctly advise customers and identify ‘vulnerabilities’ which may expose the customers to financial detriment.

Training your staff is key in helping to understand the significance of ‘vulnerabilities’ and the steps they are required to take as per the Financial Conduct Authority (FCA) guidelines on safeguarding vulnerable persons. Firms must enable staff to understand FCA requirements on treating customers fairly while fulfilling their legal, business and social responsibilities.

Our new, immersive eLearning course explores how staff can use key communications techniques and make the right decisions, supporting vulnerable persons while meeting their compliance obligations. Go behind the scenes at the fictional bank, TrustUs and look at the various scenarios detailing vulnerabilities and how to support customers in vulnerable situations. Take the challenge to earn top Trustzar star ratings on the service you provide to customers. Your goal is to achieve a 5-star rating while correctly advising vulnerable customers and complying with the FCA’s requirements.

Find out more about our new course HERE.

The Vulnerable Persons eLearning course joins our suite of FCA Compliance courses.

How are you managing your GDPR compliance requirements?

GDPR added a significant compliance burden on DPOs and data processors. Data breaches must be reported to the authorities within 72 hours, each new data processing activity needs to be documented and Data Protection Impact Assessments (DPIA) must be carried out for processing that is likely to result in a high risk to individuals. Penalties for breaching GDPR can reach into the tens of millions of Euros.

“In a world older and more complete than ours they move finished and complete, gifted with extensions of the senses we have lost or never attained, living by voices we shall never hear.”