Efficiently managing complaints is crucial for maintaining high standards and meeting regulatory requirements. Omnitrack’s complaints register offers a streamlined solution to handle complaints effectively.
How does your organisation collect and manage complaints?
No organisation looks forward to receiving complaints, but they should be taken seriously when they do arise. Swiftly and comprehensively addressing complaints helps your organisation gain constructive criticism and meet the requirements of any professional indemnity insurer or regulatory body. Omnitrack simplifies the complaints management process by providing a centralised platform for data collection and monitoring, ensuring all necessary information is captured and addressed promptly.
Can you enhance your organisation's response to complaints?
Many organisations collect complaints via lengthy online surveys or provide a complaints email address, requiring staff to duplicate data entry. Omnitrack automates this process, reducing administrative burdens and ensuring timely responses. Automated notifications and reminders keep all stakeholders informed of the status and required actions, improving efficiency and customer satisfaction.
Powered by Omnitrack
Manage data collection and workflows from one central platform. Gain complete control over your workflows.
Centralised database
Store all your data in a central database, eliminating the need for multiple documents, PDFs, or spreadsheets.
Customisable forms
Use our best-practice templates and tailor them to your specific needs.
Dynamic dashboards
Track submissions and identify trends efficiently with custom dashboards that provide real-time data and analytics.
Automated workflows
Set up automated reminder emails, notifications for flagged items, and escalation for unresolved issues.
Comprehensive flagging
Automatically highlight high-risk submissions, saving time and ensuring no critical issues are overlooked.
Quick reporting
Generate detailed, graphical reports in seconds, making it easy to analyse and share data with stakeholders.
Experience exceptional
for yourself
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