In this course, you will look at the complaints and compliments handling process including how to log, manage and resolve complaints and compliments.
This immersive online training course covering Complaints and Compliments is designed to help organisations raise awareness of how employees can handle the process for receiving complaints and compliments.
The course particularly looks at the best practice around logging, managing and resolving complaints and compliments.
It also explains how to react and respond effectively and what the appropriate steps are for each instance and the importance of having and following a suitable policy for customer complaints and compliments.
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This is a trial version of the course Complaints and Compliments. Please note, we do not offer certificates for trial course completions.
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VistaJet (Group) Limited
One of the strengths of VinciWorks is facilitating the collaborative process. This has produced better solutions that achieve our mutual compliance goals and importantly does so at a lower cost.
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Hogan Lovells
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Arran Isle Limited
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Audley Travel
I highly value the opportunity to work collaboratively with my peers from other leading firms. By sharing knowledge, experience and resources, we are able to produce better solutions and establish best practice.
Compliance Manager
DLA Piper
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