Examines the impact of problem behaviour and provides an essential toolkit for dealing with it effectively.
We've all come across the person who's persistently negative, or who loses their temper at the slightest setback, or who plays ‘divide and rule' and undermines their colleagues at every turn. Difficult people can have a huge impact on the working environment. Negative behaviours create stress and conflict and affect our sense of well-being and morale. They can also be extremely costly for organisations, leading to declining productivity and performance, breakdowns in communication, low morale, absenteeism and a rise in complaints and grievances.
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This is a trial version of the course Tackling Problem Behaviour. Please note, we do not offer certificates for trial course completions.
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