Your challenge is to help Kiera to understand her customers, and answer questions correctly.
Customer service can make or break a customer's perception of a company or organisation. This relates to internal and external, direct and indirect, primary and secondary customers alike – and it is important to differentiate between those groups.
For any business or individual employee who would like to put customer needs at the heart of their service, it is important to receive training that gives them a good grounding in what this is and how they can find areas to work on.
The course focuses on Keira, an entrepreneur who has developed an app called Whey Presto, which is aimed at distributors and consumers of Whey protein products. Your challenge is to help Kiera to understand her customers, and answer questions correctly.
Fill in your details below to instantly view the course for free.
This is a trial version of the course Who is Your Customer?. Please note, we do not offer certificates for trial course completions.
By filling in this form you agree to share your information with VinciWorks. We take privacy seriously, click here to read our privacy notice.
From immaculately helpful customer service to precisely working to understand our training requirements with diligence, VinciWorks has made everything I wanted to happen – happen.
Group Compliance & Data Protection Officer
VistaJet (Group) Limited
One of the strengths of VinciWorks is facilitating the collaborative process. This has produced better solutions that achieve our mutual compliance goals and importantly does so at a lower cost.
Head of Compliance and Standards
Hogan Lovells
Whenever I need help with something, I always receive excellent and efficient service.
Compliance Manager
Arran Isle Limited
We’ve been able to experience first-hand the level of expertise, care and attention VinciWorks put into their work. Not only in the content they produce, but also the service that surrounds that content.
Training and Development Manager
Audley Travel
I highly value the opportunity to work collaboratively with my peers from other leading firms. By sharing knowledge, experience and resources, we are able to produce better solutions and establish best practice.
Compliance Manager
DLA Piper
Phone
Address
20 Grosvenor Place
London
SW1X 7HN
United Kingdom
Library
product
INDUSTRY
Resources
© 2024 VinciWorks
Phone
© 2024 VinciWorks
