Providing Great Customer Service

The Three Cs of Customer Service course explores Caring, Co-operating and Communication.
Customer service can make or break a customer's perception of a company or organisation. Knowing the theory behind best practice can really help employees improve their customer service skills.
For any business or individual employee who would like to put customer needs at the heart of their service, it is important to receive training that gives them a good grounding in what this is and how they can find areas to work on.
This course explains what the three Cs of customer service are and how they help you to meet customer's needs and expectation.
By the end of this course, you will know how implementing the three Cs of customer service can help you to meet the five key drivers of customer satisfaction.
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This is a trial version of the course The Three Cs of Customer Service. Please note, we do not offer certificates for trial course completions.
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