This course explains the benefits of providing great customer service by focusing on the five factors of customer service.
The key to providing great customer service is understanding the needs and expectations of the customer and communicating effectively with them. The reputation of your organisation is in the hands of every employee when they interact with both external and internal customers. The Importance of Great Customer Service course explores the difference great customer service can make and the huge effect it has. By considering a scenario, learners see these principles in action.
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This is a trial version of the course The Importance of Great Customer Service. Please note, we do not offer certificates for trial course completions.
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VistaJet (Group) Limited
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DLA Piper
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