The course explores what great customer service is and how to provide it consistently
In this immersive course you will take on the role of a customer service representative that needs to improve their customer service rating. Your manager will give you advice on how to provide great customer service and the benefits of it. You will then face a scenario in which you can demonstrate that you are able to identify who is a customer, their needs and expectations. By the end of this course you will be able to recognise how to provide great customer service and communicate effectively with customers.
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This is a trial version of the course Providing Great Customer Service. Please note, we do not offer certificates for trial course completions.
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From immaculately helpful customer service to precisely working to understand our training requirements with diligence, VinciWorks has made everything I wanted to happen – happen.
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VistaJet (Group) Limited
One of the strengths of VinciWorks is facilitating the collaborative process. This has produced better solutions that achieve our mutual compliance goals and importantly does so at a lower cost.
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Hogan Lovells
Whenever I need help with something, I always receive excellent and efficient service.
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Arran Isle Limited
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Audley Travel
I highly value the opportunity to work collaboratively with my peers from other leading firms. By sharing knowledge, experience and resources, we are able to produce better solutions and establish best practice.
Compliance Manager
DLA Piper
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