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Course description
Just as there is a virtuous circle that comes from building trust with people, likewise when trust is damaged in some way, relationships can quickly deteriorate, resulting in people feeling detached and disengaged from each other, not sharing resources or information or even working against each other.
Designed with a particular focus on new leaders but suitable for all staff, this course looks at how trust develops, its importance in working relationships and what we can do to improve our own ability to build and maintain it.
This course will give a better understanding of:
- how and why trust develops
- the difference between cognitive, emotional and transactional trust
- why building and sustaining trust is a key skill for leaders
- the impact of a breakdown or lack of trust
- the importance of perspective-taking and empathy
- steps we can take to improve our own ability to build and maintain trust.
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We know that people who describe themselves as being motivated also describe themselves as being more optimistic in their outlook, more resilient and more engaged in their organisation. They are also, interestingly, more inclined to do things outside the scope of their job.
Stuart DuffPartner, Head of Development, Pearn Kandola
Our courses are available in three different formats
All available for easy download from our Members’ Resource Centre
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