As a Customer Support Specialist on our team, you will play a vital role in providing exceptional service to our clients. You will be responsible for directly interacting with clients through email and online meetings, addressing their needs with timely, empathetic, and innovative solutions. You will be part of a close-knit team that values collaboration and teamwork and will be instrumental in building the future success of our customers and our company. This role is a great opportunity to learn the business and grow within a supportive environment.
Key responsibilities:
- Respond to client inquiries effectively and efficiently
- Troubleshoot and resolve technical issues
- Provide product demos and training sessions
- Develop and maintain a strong understanding of our products & services
- Build strong relationships with clients by providing personalised support
- Ensure client satisfaction through prompt and accurate resolutions
- Collaborate with team members to share knowledge and best practices
- Assist in the continuous improvement of our customer support processes to help achieve the overall company objectives.
Requirements:
- Excellent verbal and written communication
- Ability to remain calm and professional under pressure
- Strong problem-solving and critical thinking abilities
- A solid understanding of technical products
- A dedication to providing outstanding customer service
- 2-3 years in customer support, customer success, or other client-facing roles
- Experience in Hubspot CRM an advantage but not essential
This is an exciting opportunity for customer service professionals who are passionate about providing exceptional client experiences.
Location
This is a remote role working from home anywhere in the UK.
Salary range
The salary range for this position is £32,500 – £38,000, depending on skills and experience.
About us
Founded in 2004, VinciWorks is a profitable, fast-growing, private equity backed company passionate about delivering state-of-the-art products in e-learning, regtech, risk and compliance. VinciWorks has established itself as a global authority in risk and compliance software and training.
VinciWorks has a flexible, friendly work environment with a bright, passionate and collaborative team.
VinciWorks is an exciting place to work. Over the past two years, our workforce has more than doubled in size as we have merged with other businesses to become a global leader in our industry.
Our core values are:
- You don’t need permission to innovate
- Nothing should be done today just because it was done yesterday
- Say what you think
- Take responsibility
- Aspire to understand the business end to end
- Always be growing
- Embrace hard decisions and move fast
- Open communication is more efficient than rigid process
Diversity at VinciWorks
Work-life balance at VinciWorks is important. We can discuss personal situations as they arise so that your needs and the needs of our team are met. We are here to make it work!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
