Vulnerable Customers: A Short Overview (Finance)
10 Minutes
Vulnerable Customers: A Short Overview (Finance)
Title
Topic
Duration
Industry
Jurisdiction
Type
Description
A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm - particularly when a firm is not acting with appropriate levels of care. The Financial Conduct Authority expects firms to demonstrate how they are ensuring vulnerable customers are treated fairly. This includes recording and monitoring to ensure the service provided to vulnerable customers is as good as those provided to other customers.
This course teaches users what makes people vulnerable, what the signs and characteristics of vulnerability are in specific target markets and customer bases, and how to provide an appropriate level of care to vulnerable customers.
Course Objectives
- The characteristics of vulnerability and how those can manifest themselves
- The spectrum of vulnerability, and how different life events can impact on a customer's vulnerability.
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This is a trial version of the course Vulnerable Customers: A Short Overview (Finance) Please note, we do not offer certificates for trial course completions.
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