Vulnerable Customers: A Short Overview (Finance)
10 Minutes
Operational Resilience: FCA Expectations for Leaders
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Description
Operational resilience is now a core regulatory expectation for many FCA-regulated firms. This course provides leaders with practical guidance on identifying important business services, setting impact tolerances, mapping dependencies, testing resilience through severe but plausible scenarios, and maintaining an effective operational resilience framework. Through realistic examples, including lessons from the CrowdStrike outage, learners will explore governance responsibilities, Board oversight, self-assessments, and operational incident reporting requirements, helping them strengthen resilience and demonstrate compliance with the FCA's expectations.
Course Objectives
- Identify important business services using the consumer harm and market integrity tests
- Evaluate impact tolerances and critical operational dependencies
- Apply effective scenario testing to assess resilience during severe but plausible disruptions
- Demonstrate good governance through self-assessments, Board oversight and regulatory reporting
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This is a trial version of the course Operational Resilience: FCA Expectations for Leaders Please note, we do not offer certificates for trial course completions.
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