Sensitive Issues: Overview
30 Minutes Full course General
Handling Difficult Conversations
Online Training 10 Minutes Short film General
This short film looks at why certain workplace conversations can be particularly challenging and sets out effective strategies for approaching them.
Description
Difficult conversations come in all shapes and sizes. It might be tackling an employee's poor performance, breaking news of redundancies or dealing with a sensitive personal issue affecting a member of staff - but whatever the issue, being able to approach tricky conversations with confidence is a crucial skill for all leaders and managers.
Course Objectives
- Why certain conversations can make us apprehensive
- Common mistakes that we make when having difficult conversations
- The importance of good preparation and knowing the facts
- Key communication skills and why it's essential to listen
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This is a trial version of the course Handling Difficult Conversations Please note, we do not offer certificates for trial course completions.
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