This short film looks at why certain workplace conversations can be particularly challenging and sets out effective strategies for approaching them.
Difficult conversations come in all shapes and sizes. It might be tackling an employee's poor performance, breaking news of redundancies or dealing with a sensitive personal issue affecting a member of staff - but whatever the issue, being able to approach tricky conversations with confidence is a crucial skill for all leaders and managers.
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This is a trial version of the course Handling Difficult Conversations Please note, we do not offer certificates for trial course completions.
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