UDAAP Awareness: Fundamental Concepts
15 Minutes
Customer Contact and Consent: Fundamental Concepts
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Description
This course provides a practical introduction to the Telephone Consumer Protection Act (TCPA) and how it applies to everyday customer contact. Through realistic scenarios and decision-based questions, learners will explore how consent, message type, and contact method affect what is allowed. The course focuses on helping employees recognize higher-risk situations, avoid common assumptions, and apply TCPA principles in real-world contexts. By the end, learners will be better equipped to make informed, compliant decisions when calling or messaging customers.
Course Objectives
- Understand how TCPA applies to different types of customer contact
- Distinguish between service and marketing messages
- Recognise how contact method affects consent requirements
- Identify situations where consent may not be valid or sufficient
- Apply TCPA principles to real-world communication scenarios
- Know when to pause and check before contacting a customer
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This is a trial version of the course Customer Contact and Consent: Fundamental Concepts Please note, we do not offer certificates for trial course completions.
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