This course removes the fear factor from difficult conversations.
It could be addressing someone's behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
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This is a trial version of the course Handling Difficult Conversations. Please note, we do not offer certificates for trial course completions.
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