Sensitive Issues: Overview
30 Minutes Full course General
Handling Difficult Conversations
Online Training 1 Hour Full course General
This course removes the fear factor from difficult conversations.
Description
It could be addressing someone's behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
Course Objectives
- The most common mistakes we make when Having a difficult conversation and how to avoid them
- Effective preparation for a difficult conversation
- The importance of listening
- Key communication skills
- How to stay calm and defuse the situation
- How to get to the root of the problem
- How to negotiate and agree a way forward
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This is a trial version of the course Handling Difficult Conversations. Please note, we do not offer certificates for trial course completions.
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