Inclusive Language and Communication
15 Minutes
Being an Active Listener
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Description
Being an active listener involves using techniques and skills to improve communication, productivity, and build better relationships. In this course, these techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation. You will practice these skills in a customer focussed scenario.
Course Objectives
- Techniques you will need to be an active listener
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This is a trial version of the course Being an Active Listener Please note, we do not offer certificates for trial course completions.
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