This webinar was delivered in partnership with QBE. The session looked at the point where a compliance failure becomes a claim, and at the controls firms can put in place now to reduce the exposure.
Most PI claims against law firms come from a missing control, a rushed process or a risk that nobody owns. Cyber incidents, undisclosed conflicts, missed deadlines, AML failures and unclear engagement terms cause a large number of notifications and complaints.
What this session covered
- Cybersecurity and data breaches, including business email compromise, weak MFA and vendor risk
- Conflicts of interest and client intake controls, including matter opening shortcuts and lateral hire risk
- Missed deadlines and matter management failures, including supervision gaps in hybrid working
- AML, sanctions and regulatory failures, including client due diligence, PEPs and sanctions screening
- Engagement terms and scope creep, including informal advice and documentation discipline
