A practical guide to the Employment Rights Act’s new third-party harassment duty, in force from 30 October 2026. It explains when employers become liable for harassment of staff by customers, clients or other third parties, and sets out a clear, step-by-step approach to meeting the “all reasonable steps” test.
Why download this guide
- Understand exactly when your organisation becomes liable for third-party harassment
- Know what counts as harassment under the amended Equality Act, including sexual harassment
- Get a practical, step-by-step approach to the “all reasonable steps” defence
- Give managers a clear framework for responding to incidents as they happen
- Reduce legal and reputational risk with proper risk assessment, policies and record-keeping
What’s in the guide
- What third-party harassment risk is and when the new duty applies
- What counts as harassment, including protected characteristics and sexual harassment
- A seven-step compliance framework, each with do and don’t guidance, covering risk assessment, policies, manager response, third-party expectations, training, incident recording and higher-risk environments
