SRA Standards and Regulations: Fundamentals
40 Minutes
Vulnerable Clients: A Short Overview for Solicitors
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Description
Clients may experience vulnerability for a wide range of reasons, including health conditions, personal circumstances, communication barriers, or financial pressures. Vulnerability can affect a client’s ability to understand information, make decisions, or engage confidently with legal services.
This course provides a practical overview of how solicitors can identify vulnerability and respond appropriately in line with professional and regulatory expectations set by the Solicitors Regulation Authority. Learners explore common indicators of vulnerability, how to adapt communication and support, and the importance of treating vulnerable clients fairly while respecting autonomy and capacity. Using realistic scenarios, the course highlights how people can move between states of vulnerability over time and explains the steps solicitors can take to appropriately support clients.
Course Objectives
- Identify common indicators of client vulnerability and understand how these may affect client needs
- Recognise professional obligations to treat vulnerable clients fairly and appropriately
- Evaluate characteristics of vulnerability and how they are likely to impact clients engaging with your service
- Apply practical steps to adapt communication and support while respecting client autonomy and capacity
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This is a trial version of the course Vulnerable Clients: A Short Overview for Solicitors Please note, we do not offer certificates for trial course completions.
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