What is Social Media?
Social media is the term given to the collection of online communication channels focused on creating an online social space for people to use. Whether you want to get involved with online political discussions, share holiday snaps, or film yourself pranking friends, social media has something for everyone. The variety of social media platforms out […]
What is a Social Media Policy?
Organisations have social media policies in place in order to make sure their employees understand the dos and don’ts of using social media. If there is a social media policy in place, you should ensure that you’ve read it. Ever since the internet and email were introduced as business tools, policies for safe online use […]
What is Physical Property?
Property is a resource of financial value and something that an organisation needs in order to do its work. Physical property includes things like buildings, furniture, transport, equipment, stationary, and cash – all things tangible and visible that are linked to a company. Physical property needs to be protected to maintain the security, profitability and […]
How Do You Respond To A Customer Complaint
According to the Financial Conduct Authority, a complaint is ‘any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service’. Part of delivering excellent customer service means using customer complaints to improve your business’ products and services. […]
What is Intellectual Property?
Property is a resource of financial value and something that an organisation needs in order to do its work. Intellectual property can set organisations apart from competitors and help maintain longevity and profitability, and this is exactly why it needs protecting just as much as the physical assets. Employees are the brainpower behind intellectual property […]
What Should You do if There is a Conflict of Interest?
A conflict of interest is when an individual has competing interests or loyalties, often between professional and personal affairs. This could two relationships that might compete for a person’s loyalties – this could be a conflict between loyalty to an employer and loyalty to a family member. The conflict of interest causes an employee to […]
What is Copyright?
Copyright protects your work and stops others from using it without your permission. Unlike patents and trade marks, you get copyright protection automatically – there isn’t a register of copyright works in the UK and you don’t have to apply or pay a fee. You automatically get copyright protection when you create: Original literary, dramatic, […]
What Kind of Waste Can an Organisation Reduce?
Related Courses Waste is defined as any substance or object that the holder discards. The ‘waste hierarchy’ is a concept established by the European Union that informs many of the U.K. policies regarding waste. The first consideration when handling waste should be prevention. After this, waste should be considered for reuse and recycling, before finally, […]
What is a Trade Mark?
Trade marks are the badges of origin for a company, they distinguish one trader from another. A trade mark is generally a word, phrase, symbol, design, or a combination thereof, that identifies and distinguishes the source of the goods of one party from those of others. By covering designs, words and phrases, trade marks protect […]